The client is responsible for reading our policies and product pages in full
We want our customers to be 100% satisfied
All items (not including custom work with personalization) can be returned within 14 days of the delivery date
Clients are responsible for providing all customization details when placing a custom order
It is the clients responsibility to read all descriptions and size charts/methods of measurement thoroughly. Bar 9L Designs is not responsible for incorrect sizing.
Items returned must be in unworn, unaltered, and undamaged condition and must have original packaging. Proof of purchase is required
Returns are subject to a 25% restocking fee
Items sold at reduced price are final sale and are not eligible for return or refund
Client is responsible for return shipping and refunds will be issued upon receiving returned item(s) following inspection
Shipping costs are non-refundable
We do not accept cancellations, but would be happy to offer you a credit toward another product or custom order if your order has not been started. Reach out to us via email for more information
To reserve your space in line, many custom orders are reserved on a DEPOSIT only. We will contact you with a remaining balance invoice the month before your order is set to go into production. If you do not pay this remaining balance invoice by the date mentioned in the invoice email, your order will be pushed to the following month, further delaying your order until the remaining balance is paid in full.
If the remaining balance is not paid in full 90 days after sending over the first remaining balance invoice email, Bar 9L Designs Leatherworks reserves the right to cancel your custom order without a deposit refund.
All deposits are 100% non-refundable